We have 3 assessment team members who assist the Assessment Coordinator in facilitating the entire assessment process. They are a warm, personable, flexible group who are focused on helping to make the assessment experience a point one for our clients. Several important duties our assessment team members complete to improve your client experience include:  

• Assisting the Assessment Coordinator with the intake process, including sending out pre-appointment packages to clients
• Track down missing questionnaires to help facilitate the completion of the assessment report
• Send out final reports to clients and other relevant parties when consent has been provided (i.e., insurance companies, school boards, etc.)
• Complete invoicing and provide assistance with insurance-related questions

We have 6 Client Care Specialists who are committed to helping our clients have an exceptional experience. They are a warm, personable, professional team who work hard and enjoy having fun at the same time. During daytime hours, there are routinely 3 – 4 Client Care Specialists available to assist with the smooth flow of traffic in our clinic, as well as ensure there is a “live” person to talk to when you call. Several important duties our Client Care Specialists complete to improve your client experience includes:  

• Sending pre-appointment packages before your first appointment to ensure the initial session is as efficient as possible
• Provide reminder calls/texts/emails for client appointments
• Offer assistance with understanding coverage for services

We have 4 funding team members who oversee various funding sources that clients consistently access at our clinic. This group does a lot of work behind the scenes, but they play a vital role in helping to ensure that service runs smoothly for clients who access funding with Indigenous Services Canada (Non-Insured Health Benefits and Indian Residential Schools), WSIB, Veteran Affairs and Motor Vehicle Accident insurance.

Our Marketing Technologist, Jessica Sullivan, is responsible for many marketing duties at our clinic. She does the graphic design work for our digital ads and articles and she also films and edits the short videos completed at our clinic. Jessica oversees our social media accounts and operates as an in-house I.T. person for clients when there is a technical issue that needs to be handled quickly. She also serves as a primary point of contact with our marketing team partners.