Our Mission
To Provide An Exceptional Client Experience
Our goal at Sullivan + Associates has been to have all team members at our clinic (administrative staff, assessment coordinator, office manager, clinicians) function as a cohesive unit to provide the best possible experience for our clients.
Here are a few ways that our team members do their best to provide an exceptional client experience.
- Warm, friendly staff strives to answer all phone calls so you can talk to a “live” person
- Happy to provide help in all aspects of service, including questions about scheduling, coverage, etc.
- Send pre-appointment packages to make the first appointment as efficient as possible
- Provide reminder calls/texts/emails for appointments
- Meet client needs before completing their own individual tasks to ensure that clients are served quickly and efficiently
- Is available for consultation for all clinical questions
- Assists clients with determining whether psychotherapy/counselling or an assessment is a more effective approach to achieving their goals
- Helps clients pursuing assessment services to determine the correct assessment question
- Coordinates and serves as the main contact person for all aspects of the assessment process
- Addresses all client concerns
- Presents recommendations from clients to improve the daily operation of our clinic
- Contacts clients after their first psychotherapy/counselling appointment to ensure that their session fulfilled their expectations
- Facilitates a transfer to a new clinician, free of charge, to ensure that our clients have been matched with the correct clinician
- Engage with clients in a warm, friendly, professional manner
- Provide flexibility in their scheduling whenever possible to maintain a consistent treatment schedule
- Provide copies of readings and homework to help facilitate client learning and achieve client goals as quickly as possible
- Customize and adapt treatment planning and assessment recommendations specifically for the client
Our Vision
To Be A Leading Provider Of Psychological Services In Ontario
To be recognized as a leading clinical psychology clinic, setting the standard for excellence in mental health care.
We began our journey in 2007 with a focus on being a leading psychology clinic in Thuner Bay, Ontario. As our clinic has grown from 2 to 65 team members, we’ve expanded our reach to serve the outlying regions in Northwestern Ontario.
Going forward, we aim to grow our clinical team so we can best serve the individuals in the province of Ontario by providing quicker access to mental health services, more choice in clinicians to help establish a good clinical match, and provide effective, efficient services that help to improve the quality of people’s lives, so they can live the lives they deserve.
Our Values
A Roadmap That Guides All Of Our Clinic-Related Decisions
What we value as a clinic has continued to develop and evolve during our 18-years history. Everything we do, including who joins our team, how we conduct ourselves personally and professionally, our psychotherapy/counselling and assessment processes need to be consistent with our values as a clinic.
Be a Passionate Team Player
We believe that silos belong on farms not in organizations, valuing teamwork over independence. We guard against acting in self-serving ways and consistently do things for the greater good of the team, the organization and our clients.
Exude Contagious Positivity
We aspire to think, speak and act in a manger that is positive uplifting and optimistic. We are possibility thinkers who possess a “can do” attitude. We believe that being professional and having a good sense of humour are not mutually exclusive. We accept each other and treat each other as equals. No one is better than anyone else; we all have unique talents and abilities that we bring to the team. We communicate in a respectful, open and honest manner.
Work Hard, Work Smart, be Flexible
We put forth our best effort to serve our clients in a timely and efficient manner. We embrace change and are open-minded to new ways of thinking and doing.
Create a Culture of Respect and Honesty
We accept each other and treat each other as equals. No one is better than anyone else; we all have unique talents and abilities that we bring to the team. We communicate in a respectful, open and honest manner.
Be Accountable
We are accountable to ourselves, each other and our clients. We set goals, monitor our progress and follow through. We keep our promise and honour our commitments.