Important Things To Know
About Sullivan + Associates
Since our inception in 2007, we have progressed from a small clinic with 2 founding members to a clinic with 74 team members. During this time, our clinic has evolved continuously to the current version that exists today. Here are some important things to know.
Our History
Over the past 18 years, we have seen over 40,000 clients and our clinicians have been involved in over 280,000 appointments. In 2007, our clinic began as a small, private practice with company founders, Dr. Jennifer Sullivan and Trevor Sullivan and has grown to include 50 Master and Doctoral-level clinicians. We feel that our growth is not only due to the demand for services in Thunder Bay and Northwestern Ontario but to the clinicians who help our clients to achieve their goals.
Our Experience
The clinicians at our clinic vary in age and experience. Supervision meetings at our clinic occur on a monthly basis and are led by a clinical psychologist. Meeting on a monthly basis also allows an opportunity for collaboration among clinicians, as well as the opportunity for our senior clinicians to share their experience with our clinical staff. We are very fortunate to have a Psychotherapist with over 45 years of psychotherapy/counselling experience and a Psychologist with over 55 years of psychological assessment experience to share their knowledge.
Our Education
We have 50 Master and Doctoral Level clinicians. Our Master-level clinicians have a minimum of 6 years of post-secondary (University) education, while our Doctoral-level clinicians have a minimum of 10 years of post-secondary (University) education. Our clinicians remain current in the fields of psychology and social work by meeting yearly continuing education requirements and maintaining registration with their regulated professional College.
Our Clinical Approach
We have been offering clinical services for over 18 years. During this time, we have continued to develop and refine our clinic’s process for delivering assessment and psychotherapy/counselling services. Our approach has continued to evolve over the years, as we strive to answer important clinical questions with psychological assessments and help clients to achieve their goals through psychotherapy /counselling.
We Are Skill Builders And Strategists
As clinicians, our goal isn’t simply to listen, empathize and validate our client’s concerns. These are important components of psychotherapy/counselling but treatment and assessments are incomplete until we are able to accurately identify what challenges our clients are facing and develop a treatment plan for psychotherapy clients, and create recommendations and accommodations for our assessment clients, to help our clients to better manage or overcome these issues. We help clients to achieve these results by teaching our clients psychological skills and strategies that can be beneficial when different obstacles arise in the client’s daily life and new skills need to be introduced or strategies need to be to be modified to help clients achieve their goals.
We Offer A Free Consultation
Once someone has made the decision to seek mental health services, it’s important to select the right service. A free consultation can be crucial if someone is uncertain whether they would most likely benefit from an assessment and/or psychotherapy/counselling. A consultation can help to determine what type of assessment or psychotherapy/counselling services would be most helpful, so they receive effective, efficient service.
Our Promise To You
At the conclusion of the first psychotherapy/counselling session, our Office Manager, Roberta Barrow, makes every effort to follow-up with our clients to ensure that the initial appointment fulfilled their expectations and that there was a good clinic fit with their therapist. Occasionally, there isn’t an ideal match between the client and therapist, and in this case, we will transfer the client to another therapist in our clinic with the first session being free of charge.
Our Mission to Provide an Exceptional Client Experience
Our goal at Sullivan + Associates has been to have administrative staff, all team members at our clinic, office manager, assistant office manager, accounts, re-assessment -coordinator, clinical director (steal description from sheet), and clinicians function as a cohesive unit to provide the best possible experience for our clients.
Here are a few ways that our team members do their best to provide an exceptional client experience.
- Warm, friendly staff strives to answer all phone calls so you can talk to a “live” person
- Happy to provide help in all aspects of service, including questions about scheduling, coverage, etc.
- Send pre-appointment packages to make the first appointment as efficient as possible
- Provide reminder calls/texts/emails for appointments
- Meet client needs before completing their own individual tasks to ensure that clients are served quickly and efficiently
- Available for consultation for all assessment-related questions
- Assists clients with determining whether an assessment or psychotherapy/counselling is a more effective approach to achieving their goal
- Helps clients interested in participating an assessment to determine the proper assessment to pursue
- Coordinates and serves as the main contact person for all aspects of the assessment process
- Assists clients with insurance-related questions related to invoicing
We currently have 50 Master and Doctoral level therapists at our clinic who provide psychological/counselling services. At Sullivan + Associates, we recognize it is important that client’s feel comfortable and establish rapport with their therapist, as this is a critical component for a client to achieve their goal. Clients are able to select the appropriate therapist for them based on the following criteria:
- Experience in clinical practice
- Experience with a particular client population (children, adolescents, adults)
- Experience treating a particular mental health issue (e.g., anxiety, depression, trauma, etc.).
- Years of education
- Clinical degree
- Gender
- Age
- Personality
- Addresses all client concerns as pertains to day-to-day operation of the clinic
- Presents recommendations from clients to the management team to help improve the daily operation of our clinic
- Contacts clients after their first psychotherapy/counselling appointment to ensure that their session fulfilled their expectations
- Facilitates a transfer to a new therapist, free of charge, to ensure that our clients have been matched with the correct therapist
- Engage with clients in a warm, friendly, professional manner
- Provide flexibility in their scheduling whenever possible to maintain a consistent treatment schedule
- Provide copies of readings and homework to help facilitate client learning and achieve client goals as quickly as possible
- Customize and adapt treatment planning and assessment recommendations specifically for the client
- Track client progress by utilizing psychological measures whenever possible
What we value as a clinic has continued to develop and evolve during our 18-year history. Everything we do, including who we select to join our team, how we conduct ourselves personally and professionally, how we deliver our psychotherapy/counselling and assessment services needs to be consistent with our values as a clinic.